Legal notice

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and on time.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most remote areas, subject to courier service availability.

2. Order Processing

Orders are usually processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

After dispatch, your order normally arrives within:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, sales campaigns, or other circumstances beyond our control.

4. Shipping Charges

Our standard shipping charge is:

Standard Delivery: Rs. [YOUR SHIPPING CHARGE]

Any applicable shipping charges will be displayed during checkout before you place your order.

We may offer FREE SHIPPING on selected products or orders above a specific amount. Any free-shipping offer will be clearly mentioned on our website.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

When your parcel arrives, you can pay the confirmed order amount directly to the courier rider.

Please make sure your phone number and delivery address are correct when placing your order.

6. Order Tracking

Once your order has been dispatched, we will provide a tracking number or tracking information through the contact details provided with your order.

Please allow some time for the courier's tracking system to update after dispatch.

7. Delivery Attempts

The courier may make multiple delivery attempts if you are unavailable.

If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated failed delivery attempts, the parcel may be returned to us.

Additional shipping charges may apply if you request the order to be shipped again.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and active phone number.

If you provide incorrect or incomplete information, delivery may be delayed or the parcel may be returned.

Please contact us as soon as possible if you need to correct your delivery information.

9. Delayed or Lost Orders

Although we work with reliable courier services, unexpected delays can sometimes occur.

If your parcel is delayed or appears to be lost, please contact us with your order number so that we can coordinate with the courier and assist you.

10. Damaged Packages

If your package appears to be damaged when delivered, please contact us as soon as possible and provide photographs/videos of the package and product.

We will review the issue and provide assistance according to our Return & Refund Policy.